How To Reset The Subscription For Norton Antivirus Version 11

This article was posted by mac Hacker at Blogspot, and explains how to get your Norton Antivirus subscription to continue past its expiration date. So, when that annoying subscription window pops up and you ask yourself, “How would I make the subscription reset itself?” you can do it yourself. The PHP Kemist does not recommend you evade your obligation to pay for software and subscriptions, and this article is for the Mac hackers who are curious.

So my boss bought a new Mac and it came with a free copy of Norton Antivirus (NAV). He doesn’t like NAV so gave it to me. “Thanks” say I as my subscription is just about to run out.

Well, you can’t just install a new copy over the old copy and get the license term to extend. No point trying to call Norton for help so I played around a little.

I tried uninstalling the old version and reinstalling the new version. That didn’t work.

I tried uninstalling the old version, trashing everything I could find that the uninstaller missed and reinstalling the new version. That didn’t work either.

At this point I realized that the old version and the new version were exactly the same. No big deal, it just meant that I didn’t have to keep worrying about which version I was installing.

I tried uninstalling the old version, trashing everything I could find that the uninstaller missed, tried to find anything hidden and reinstalling the new version. Love the internet as a source of hints of what to look for here. That finally worked.

So here’s a step-by-step on how to get your NAV Version 11 subscription extended:

1. Uninstall NAV 11 using the uninstaller
2. Restart Computer
3. Hunt down and manually delete the following:

  • Library/Applications Support/Symantec
  • Library/Applications Support/Norton Solutions Support
  • User/Library/Preferences/com.symantec.WHATEVER. If you can’t find any of these, don’t worry, you just have a better uninstaller than the one I have.

4. Launch Show-Hide Files Automator to show hidden files
5. Delete the com.symantec folder in .private/var/db/
6. Launch Show-Hide Files Automator to re-hide previously hidden files
7. Restart (may be slow to restart)
8. Reinstall NAV 11
9. Enjoy

A lot of steps to legally extend the life of my NAV. This method will also extend the life of a subscription if you don’t have a new legal copy.

And yes, I know; it’s a mac, why use an AV? I just prefer to seeing as how I play in a multi-platform environment.

Posted by Mac Hacker – http://hackthemac.blogspot.com/2008/12/how-to-reset-subscription-for-norton.html

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